Contact Us

We are committed to providing exceptional customer service to all our Australian players. Our dedicated support team is available to assist you with any inquiries, technical issues, or concerns you may have regarding your gaming experience on our platform.

Available Communication Channels

Our customer support team offers multiple ways to get in touch with us, ensuring you can reach us through your preferred method. We maintain professional standards in all communications and strive to resolve your queries promptly and efficiently.

  • Live Chat: Available 24/7 through our website for instant assistance
  • Email Support: [email protected] for detailed inquiries
  • Phone Support: +61 2 9876 5432 (standard rates apply)
  • Operating hours: Monday to Sunday, 8:00 AM to 11:00 PM AEST

Response Times and Support Categories

We categorise inquiries to ensure appropriate handling and response times. General account questions typically receive responses within 2-4 hours, while technical issues are prioritised and addressed within 1-2 hours during business hours.

  • Account verification and security matters
  • Payment processing and withdrawal requests
  • Game-related technical support
  • Responsible gambling resources and self-exclusion
  • Bonus terms and promotional inquiries

Last updated: January 29, 2026